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Accountable Care Organization (ACO)

Complete Care Academy Collaborative

Your primary care provider and Empassion will work more closely with Medicare and other health care providers to:

  • Make the most of your Medicare benefits
  • Better coordinate the delivery of your care
  • Improve your health and overall healthcare experience

Simply click here to complete the Voluntary Alignment form and confirm your main doctor or healthcare provider.

Complete Care Academy Collaborative
330 Hudson Street, Floor 3
New York, NY 10013


There are no joint ventures between or among the ACO and any of its Participant Providers and Preferred Providers.

Participant Providers

  • INhouse Primary Care
  • Penn Medicine
  • Virginia Commonwealth University
  • Visiting Physician Services

Comprehensive list of Participating Providers

Preferred Providers

  • AccentCare
  • Bayada
  • Carpenter Health Network
  • Centerwell Home Health
  • Compassus
  • Enhabit
  • Ennoble Hospice
  • Kindred Hospice
  • LHC Group, Inc.
  • MediTelecare
  • Three Oaks Hospice
  • Transitions

Comprehensive list of Preferred Providers

Clinical Leaders

  • Terri Maxwell, PhD, APRN, Chief Clinical Officer, Empassion Health
  • Linda Keller, DNP, RN, ACM-RN, VP Service Delivery, Empassion Health

Administrative Leaders

  • Robin Heffernan, Executive Director
  • Jared Hawkins, Technology & Data
  • Terri Maxwell, Medical Director & Clinical Quality Reporting
  • Spencer Jennings, Finance & Compliance
  • Linda Keller, Operations & Beneficiary Experience

Governing Body

NameTitle of RoleProvider Organization
Laura SniderACO Participant ProviderINhouse Primary Care
Alex BinderACO Participant ProviderVisiting Physician Services
Bruce KinosianACO Participant ProviderPenn Medicine
Kathryn A. BrennanACO Participant ProviderVirginia Commonwealth University
Hank RossBoard MemberAAHCM
Gary BacherIndependent Board MemberIndependent from AAHCM
Terri MaxwellBoard MemberN/A
Mark KirschbaumConsumer AdvocateN/A
TBDMedicare BeneficiaryN/A


Empassion Health is committed to being an ethical corporate citizen. Learn more about our compliance plan


You may report suspicions of ACO REACH Program noncompliance or unlawful activities via the following email address or phone number:



You may also submit a report online. If you prefer, online reports may be submitted anonymously.


Complete Care for patients with Advanced Illness