Empassion Health Compliance

Empassion and its ACO partners, including its employees and contractors, have a responsibility to promptly report any suspected incidents regarding potential violations of the REACH Agreements and/or state or federal laws.

Through proper education of compliance standards and issues across the leadership team, governing body, and Participant and Preferred providers, Empassion will train associates on how to become vigilant to potential instances of noncompliance. 

All concerns and questions should be directed to the Chief Compliance Officer, who is responsible for documenting, escalating to the governing body, and responding to the question. The Compliance Officer will track compliance questions and concerns for each ACO to ensure rectification, and report on key performance measures to the governing body quarterly.

There is no retribution for reporting credible instances of improper or unlawful conduct.

Anonymous reporting may be made to the Chief Compliance Officer through a hotline and online submission form to be established by the ACO. All ACO providers, employees, contractors, and beneficiaries are aware of the anonymous compliance hotline and submission form upon joining the ACO or voluntary aligning to the ACO.

All ACO Participant and Preferred Providers, employees, and contractors must complete compliance training upon joining the ACO, at hire and annually, to ensure that all parties are kept up to date on compliance and program requirements. 

Completion of such training will be confirmed through a signed attestation that will be maintained by the Chief Compliance Officer in the ACO’s records.